Talk to Our Team
Have a question about a shipment, a label or your account? Reach us through any of the channels below. No account yet, or waiting on approval? Call or email us.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Head Office
Toronto, Ontario, Canada
Open a Support Ticket
Already shipping with ParcelHub? Open a ticket from your dashboard and choose what it's about — a shipment, a pickup or your wallet. Link the exact item so our team sees the details from the start, and follow every reply under Support in your account.
- Shipments — deliveries, tracking or labels
- Pickups — scheduled pickups or rescheduling
- Wallet — payments, balance or drop-off questions
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Common Topics
Jump straight to the right place.
Track a parcel
Enter your tracking number — we auto-detect the carrier.
Rates & quotes
Compare live carrier rates in seconds, no account needed.
Labels & voids Dashboard
Find every label you bought and void an unused one from its shipment page.
Pickups Dashboard
Schedule a carrier pickup and keep track of the ones you have booked.
Wallet & top-ups Dashboard
Add funds, check your balance and review every wallet transaction.
Invoices & adjustments Dashboard
Receipts for labels and top-ups, plus any carrier weight or size adjustments.
Returns
Create a prepaid return label from your ParcelHub account.
Drop-off locations
Find a ParcelHub drop-off or pickup location near you.
Customs & HS codes
Look up the HS / HTS code for your goods before you ship abroad.
Store integrations
Connect your online store so orders import automatically.
Developers & API
REST API guides, reference and changelog for building on ParcelHub.
FAQ
Answers to common questions about shipping with ParcelHub.
Still Need a Hand?
Our Canadian-based support team is a call, an email or a ticket away.
Quick Assist
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Search Using Tracking ID Number
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