Effective date: July 24, 2026
These Terms of Service (the "Terms") govern your access to and use of the websites, applications, and services provided by ParcelHub ("ParcelHub", "we", "us", or "our"), including parcelhub.ca, my.parcelhub.ca, our shipping, printing, and design services, and our retail locations (together, the "Services"). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Your account
You must provide accurate information when creating an account and keep it up to date. You are responsible for all activity under your account and for keeping your credentials secure. You must be at least the age of majority in your province or territory to use the Services. Business accounts and organizations may be subject to review and approval before activation, and we may request supporting documentation.
2. Shipping services
ParcelHub arranges shipping through third-party carriers. When you purchase a label or schedule a pickup, you authorize us to submit your shipment details to the selected carrier. Carrier transit times and delivery estimates are provided in good faith but are not guaranteed. Each shipment is subject to the selected carrier's own terms, tariffs, and prohibited-items rules in addition to these Terms. You are responsible for accurate addresses, weights, dimensions, declared values, and customs information; inaccurate declarations may result in carrier adjustment charges, which you authorize us to collect.
You must not ship items that are prohibited by law or by the selected carrier, including dangerous goods without proper authorization. We may refuse, suspend, or cancel any shipment that we reasonably believe violates these Terms or applicable law.
3. Payments, wallet, and refunds
Payments are processed by our third-party payment processors. Wallet balances are prepaid credits redeemable for Services; they are not a bank account and accrue no interest. Unused label purchases may be voided and refunded to your wallet in accordance with the applicable carrier's void window. Promotional credits and discounts have no cash value and may carry additional conditions. Applicable taxes are calculated at checkout.
4. Printing and design services
For print orders, you are responsible for the content and quality of the artwork you submit and confirm you hold the necessary rights to it. Colour reproduction may vary within commercially reasonable tolerances. Custom-manufactured products cannot be cancelled once production begins and are non-refundable except where defective.
5. Text message (SMS) notifications
ParcelHub offers an optional SMS notification program that sends automated shipment status updates (for example: ready for pickup, in transit, delivery exception, delivered) to a mobile number you provide and verify.
- Opt-in. You enrol by adding your mobile number in your account settings, confirming a verification code we text to you, and turning on the update types you want. Consent to receive SMS is not a condition of any purchase.
- Message frequency varies with your shipping activity.
- Message and data rates may apply according to your mobile plan.
- Opt-out. Reply STOP to any message to unsubscribe at any time, or remove your number / turn off the toggles in your account settings. Reply HELP for help, or contact [email protected].
- Carriers are not liable for delayed or undelivered messages. Delivery of SMS depends on your mobile carrier and network conditions.
Our Privacy Policy describes how we handle your phone number and SMS consent. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
6. Acceptable use
You agree not to misuse the Services, including by interfering with their operation, accessing them by automated means without permission, attempting to access other users' data, or using the Services to violate any law or third-party right.
7. Intellectual property
The Services, including their software, design, and content (other than content you submit), are owned by ParcelHub or its licensors. You retain ownership of content you submit and grant us a limited licence to use it solely to provide the Services.
8. Disclaimers and limitation of liability
The Services are provided "as is" and "as available". To the maximum extent permitted by law, ParcelHub disclaims all warranties, express or implied, and our total liability for any claim arising out of or relating to the Services is limited to the amount you paid to ParcelHub for the transaction giving rise to the claim. Carrier liability for loss or damage to a shipment is governed by the carrier's terms and any declared-value coverage purchased. Nothing in these Terms limits liability that cannot be limited under applicable law, including under Canadian consumer protection legislation.
9. Termination
You may close your account at any time. We may suspend or terminate access to the Services for breach of these Terms, suspected fraud, or as required by law. Sections that by their nature should survive termination (including payment obligations, disclaimers, and limitations of liability) survive.
10. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will post the updated Terms with a new effective date and, where appropriate, notify you through the Services. Continued use after changes take effect constitutes acceptance.
11. Governing law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Courts located in British Columbia have exclusive jurisdiction, subject to any mandatory consumer protections that let you bring claims in your own province.
12. Contact
Questions about these Terms? Contact us at [email protected].